Transportation

General Information

Contact Phone Number: 860-447-5232

Transportation to/from  the Senior Center: 8:40am to 1:30pm

Escort Medical Transport: 8:30am to 2:30pm

 

Guidelines

Call senior center for more information.

Shopping

Monday- Walmart

Tuesday- Shop Rite

Thursday- Stop and Shop

Medical

Contact senior center for more information.

Dial a Ride

Contact senior center for more information.

Regional Medical

PLEASE NOTE:  THIS SERVICE IS CONTINGENT ON AVAILABLE FUNDS.

Who qualifies for this program?

This program is open to individuals who reside in the above listed towns, meet the residency requirement described below:

To utilize the brokered rides portion of the service you must have completed a registration form, and have submitted the annual membership fee payable to your participating senior center or municipality. Individuals residing in: Private Homes; Retirement Living Facilities; Independent Living Facilities; Assisted Living Facilities; and Residential Care Homes are eligible for transportation under this program.

Individuals who reside in Skilled Nursing Facilities are not eligible for transportation through this program.

Individuals who are eligible for free transportation through Medicaid are asked to use that program instead.

If you wish to just access the Caregiver portion of the program you still must complete the registration but do not have to pay the membership fee.

What are the limitations of this program?

For the brokered rides –  rides for are provided for medical appointments in New London County/Westerly, RI.  Rides are contingent upon available funding.

Reservations must be made no later than 48 hours in advance but can be scheduled up to 2 weeks ahead.  Trips can be scheduled during normal business hours.  Requests for weekend & Monday trips must be made no later than Friday by 2 p.m.

Personal Care Attendants (or family member acting as an escort) may accompany passengers who need extra help with entering and exiting the vehicle or have other needs that make traveling independently unsafe.

In order to protect the health of others, passengers must be free from acute illnesses such as flu, fever, vomiting, diarrhea, and infections such as pneumonia.

What information should I have when calling to request a ride?

  • Your complete name and address.
  • The address of your destination and the physician’s name.
  • The date and time of your appointment.

An estimated time that you will be picked up from your appointment to return home.

How does the Caregiver Mileage Reimbursement Program work?

The rider retains a volunteer driver (friend, neighbor, family member).  The driver and rider must complete the “Request for Mileage Reimbursement” form.

Mileage is calculated by ECTC based on the shortest distance to the destination.  The mileage from the caregiver’s home to the passenger going to the medical appointment is NOT included.

Form must include appointment date, start address, destination address, and must be signed and dated by client and driver after last trip has been entered on the form.  Participants submit completed mileage reimbursement forms to their town senior center or town representative by the end of the month for processing.

When the form is submitted, the town representative reviews the form for accuracy and verifies the mailing address of the Caregiver.  Town Representatives may perform audits to verify that the appointments did occur.

The Town Representative will sign and fax form to ECTC. ECTC will issue a check to the Caregiver for authorized trips performed.

Focus on Veterans

FREE  Focus On Veterans offers transportation from locations in Eastern Connecticut to VA hospitals and clinics in Connecticut, Rhode Island, and Massachusetts at no cost to our clients. We have a six (6) vehicle fleet and a van that can handle most motorized wheelchairs or scooters.

REGISTER  If you are in need of transportation, you must be an honorably* discharged veteran and a patient of the VA Medical System and registered with FOV. A DD214 is required and you may be asked to produce such. To register with FOV, please call (860)317-1027 and provide all information required.

*Veterans with a “General Discharge Under Honorable Conditions” or with a less than honorable discharge that has been upgraded can qualify for our rides as long as they are receiving VA care.

BOOK A RIDE  If you need a ride for an appointment at a VA facility, please call (860)317-1027 and speak to our friendly Booking Technician who will gladly assist you. Bookings are subject to some limitations, so be sure to tell our booking clerk of any special needs or requirements. Some dates and hours are heavily booked, so be sure to call at least two (2) weeks ahead of your appointment. FOV is neither a taxi service nor an ambulance. If you have an emergency, please call 911. If you require a ride earlier than our two week window, please call and we will try to accommodate you, but there are no guarantees. If your appointment is cancelled or changed, notify FOV immediately. Failure to do so may result is your being suspended or even permanently banned.

THE RIDE  The day before your appointment, your driver will call to advise as to what time we will pick-you up on the day of your appointment. Please insure that you are available to take this call. When the driver arrives to pick you up, PLEASE be ready to immediately board the vehicle. Some time it is necessary that our client needs an escort, but please keep these to a minimum  and only when necessary.

RULES AND COURTESIES  When you are picked up for your ride, keep in mind that you may not be the only client in the vehicle. Courtesy is the watch word. Try to book your appointments as close to noon as possible. If all riders complete their appointments at approximately the same time, we can get you all back home as quickly as possible. Keep in mind that this is not always possible. Use your head. Do not unnecessarily wander around the hospital. If you arrive early, check to see if they can accommodate you earlier.  When you are finished, check with the driver before wandering off to the Exchange or canteen. Again, the watchword is COURTESY. Focus on Veterans reserves the right to refuse service to anyone who is discourteous, disrespectful, or refuses to follow the rules.

NOTE: All of our drivers are Veterans and are happy to serve their fellow Vets. Although it is not necessary, tipping our drivers is appreciated IF you can afford it.