Attorney General William Tong and Department of Consumer Protection
Commissioner Michelle H. Seagull are asking Connecticut consumers to be wary
of companies selling potentially faulty and unregulated over-the-counter-hearing
aids.
Connecticut law has long required that hearing aids may only be sold by
licensed audiologists or hearing instrument specialists. In 2017, the Food and
Drug Administration relaxed regulations on the sales of hearing aids and
companies began developing hearing devices that could be sold over the counter,
without consulting a medical professional. Medically approved hearing aids are
expensive, often costing several thousand dollars for a single earpiece.
The FDA has yet to approve any over-the-counter hearing aids for sale to
consumers. Yet some hearing devices have been marketed as a FDA “registered”
or “cleared” solution for mild to moderate hearing loss as a more affordable price.
While some might word as advertised, others may be faulty or completely
inadequate for treating hearing loss.
“Although an over-the-counter medical device might be less expensive, it
doesn’t mean it will be effective,” Attorney General Tong said. “If you are looking
into such hearing devices, please do your homework to make sure the device
actually works and fits your specific needs before spending money on a product
that might be worthless.”
“Just like any purchase, make sure to read the fine print closely,” said DCP
Commissioner Michele H. Seagull. “Shop around, do your research, read reviews,
consult with a medical professional, and be sure you know the return policy.
These are all steps that can help prevent you from wasting money on a device
that doesn’t work as advertised.
Here are some tips to remember if you are shopping for hearing aids:
*The FDA has not approved any over-the-counter hearing devices. Over-the-
counter, direct-to-consumer, hearing aids are not regulated and because of this,
may work poorly or not at all and could be harmful.
* Research the seller with the Better Business Bureau to see if they have a
good rating before you purchase the product.
* Be skeptical of online reviews and endorsements.
* Read the purchase policy carefully. Can you get a refund if they don’t
work? How long do you have to make a return if necessary?
* If you can, get a health screening and discuss your options with a medical
professional. They will be able to tell you exactly what kind of hearing device
would work for you and make recommendations.
* Always remember: If it sounds too good to be true, it probably is.
If you believe you have been the victim of a scam or have been contacted
by a scammer, contact the Office of the Attorney General at 860-808-5318 or
attorney.general@ct.gov.